Return & Refund Policy

Return & Refund

For quality assurance purposes, if the tea has been brewed or the packaging has been damaged due to improper handling, or if the tea cup has been used, we may have difficulty providing a refund or exchange. To request a return, please kindly get in touch with our Customer Support team (support@natureinfuse.com) to agree on the return and get instructions on how to proceed.

For subjective reasons for returning, it is limited to 30 days after receiving the package. If the customer wants to return the product for subjective reasons, even if the package is not opened, the shipping fee will be borne by the buyer.

90-day Warranty: Within 90 days of package receipt, if the item is damaged, including logistics and transportation damage, or if there is a quality issue with the tea itself, you can contact our Customer Support team (support@natureinfuse.com) and we will resend a new one or issue a refund for you.

When can I receive a refund? Paypal: 1-3 work days; Credit card: 5-10 work days. Process: Customer Service Team initiates refund → Finance team reviews → Bank reviews → Initiates refund → Refunds to account.

Reason codes:

a. Incorrect Product Ordered

If you change your mind or realize you ordered an incorrect product, please contact our Customer Care (support@natureinfuse.com). We can make a change or cancel your order before the product is shipped from our warehouse.

If your product has been shipped already, we cannot make changes anymore.

What if your incorrect order has been shipped already?

1. Please reject the package at the time of delivery and mark “Return to Sender (RTS)”.
2. Please contact us within 48 hours once you receive the package. We are glad to guide you through the return process.

b. Incorrect Product Received

Please attach the photos of the SKU label/shipping label and the item you received to the email when you contact our service team (support@natureinfuse.com) for a return. Once we confirm the situation, we will resend a new one or issue a refund for you.

c. Product Not Received

If your product was not delivered at all or lost, please contact our Customer Care (support@natureinfuse.com). We will investigate the matter with the logistics carrier and then arrange a replacement or refund for you as soon as possible.

d. Product Damaged or Faulty

If you have received a damaged or faulty product, please contact our Customer Care (support@natureinfuse.com) and clearly detail the issues you are having. We will replace or refund your order at our discretion.

Please attach any evidence of damage to the item, including video or photos, when contacting the customer service team. In this way, we can improve our service quality and fulfill your return request as soon as possible.

e. Any Other Return Request

If you still need help with any other return request, please contact our Customer Care (support@natureinfuse.com), who will be happy to help with any queries you may have.